Managing Online Reviews
Request reviews by text and email, reply with Reviews AI, and track your ratings in one place.A Key SEO Strategy
TamikaMarie Smith
Last Update há 4 dias
Hey there! In this video, I guide you through setting up auto-responses for online reviews and managing review links for Google and Facebook. I demonstrate how to configure response times and customize review requests. Remember to save your settings and utilize custom links for tailored review requests. Take action by configuring your review balance and setting up SMS and email review requests. Let's enhance our online reputation together!
The menus have moved since this video was recorded, so follow the steps below for the current layout.
Where to find it
Click Reputation in the left menu. The tabs are Overview, Requests, Reviews, Video Testimonials, Widgets, Listings, GBP Optimization and Settings. Overview shows your rating trends, response rate and review requests, plus a Competitor Analysis view. Click Send Review Request at the top right to ask a client for a review.
Set up auto-replies and review requests
Open Reputation > Settings. Under Reviews AI, choose Auto Responses to reply to reviews automatically, Suggestive to draft replies you approve, or Off, and set a wait time before it responds. Click Integrate Now to connect your Google Business Profile so reviews flow in. Then work down the left menu: Review Link sets where clients leave reviews (Google or Facebook), SMS Requests, Email Requests and WhatsApp Requests control the message and timing, Reviews QR gives you a code for your desk, Spam Reviews filters junk, and Integrations connects other review sites.
Show off your reviews
Use the Widgets tab to build a review display for your website or funnel, and Video Testimonials to collect short client videos. Listings and GBP Optimization help keep your business info consistent across directories and your Google profile complete. Tip: send review requests right after you file a client's return, while the experience is fresh.
Stuck on a step? Open a ticket at support.trmcrm.com or join live training Wednesdays 11am to 1pm Central.